We understand why you would use your network when you can and we currently partner with several Sponsors who use their own network to recruit Contract CRAs. However, leveraging your network shouldn’t mean that you have to settle for someone who doesn’t quite fit.

For example, perhaps none of your contacts are in the right location and you don’t want to pay travel labor and costs. Additionally, while they were highly qualified for a previous study, they may not have the right experience for your current project (i.e., you are launching a Phase I but no one in your network has Phase I experience). Lastly, you may also need a larger quantity of resources than your network can support.

When this happens, we become a valued partner as we will be able to provide CRAs from our network who will meet your exact experience and location requirements.

We have an extensive recruitment process which covers several areas including:

• We subject every candidate to both a “hard skill” and “soft skill” interview, rank the CRAs according to the results, and only work with those candidates who rank above a certain proficiency level in both categories.
• We obtain a writing sample from every CRA candidate by requiring all of our CRAs to complete a prequalification process through email. Because we require our candidates to defend their qualifications in writing prior to winning an interview, we have a level of comfort that the CRAs we represent will be able to effectively write high quality reports and letters.
• We have an extremely robust reference process which makes us extremely effective in eliminating poor quality CRAs. First, we require Site References as well as Supervisor References. Second, we require verbal discussions with all Supervisor references and at least 50% of the Site References. Third, we ask open-ended probing questions to really dig into the individual’s qualifications.
• Where appropriate, we conduct a Background Check which includes verification of previous employment, verification of education, criminal and FDA Debarment check.

We identify a significant amount of fraudulent activity in the qualification process outlined above. However, because we are niched in only providing CRAs, we keep history on every candidate including every interaction and every document received. Because we maintain multiple versions of resumes and social media profiles, often we will see where candidates fraud their resumes by leaving out positions, stretching dates to hide unemployment, or adding qualifications which are not accurate. This history plus the CRA’s results from the interview and reference process gives us the ability to quickly identify fraud and/or falsified credentials.

From another perspective, because we maintain this history, we place High Quality CRAs over and over again; therefore we have a positive track record with our High Quality CRAs and have an extremely high level of confidence in their ability to perform well for you.

We do not charge for our upfront consultation. Said differently, we will consult with you to:

• Identify the type of resource you need,
• Write your job description,
• Establish a candidate pool,
• Submit resumes for your review, schedule interviews, and transition the CRA to your project.

There is only a fee if you onboard and/or hire a CRA – and then the fees are only related to the CRA’s compensation.

• For perms, this is a percentage of the CRA’s base salary.
• For Consultants, this is a flat margin on top of their hourly rate. Note that you will never receive an invoice for any Consultant working with you until one of your representatives has approved their timesheet. Therefore, you are never surprised by any invoice or the costs associated.

While we take extreme care to fully qualify the CRAs we assign to your study, there may be an occasion where the CRA is not meeting his/her deliverables. At the onset of our relationship with you, you will be assigned a dedicated Account Manager who will work diligently to resolve any issues with your assigned CRAs. There is also a clear communication path so if your Account Manager is not responsive or you feel he/she has been unable to satisfactorily resolve the issue, you will be able to escalate the issue for a speedy resolution.

If the issue is not resolved quickly and to your satisfaction, you have the right at all times to end the assignment of any Consultant we send to you.